joya apps Terms and Conditions

1. Definitions and Applicability

These Terms and Conditions ("Terms") form a legal agreement between joya apps ("Platform", "we", "us") and any person using any service on this platform ("User", "you"). The joyaapps.cam website and its associated mobile applications and services are covered by these Terms.

As used in these Terms, "Service" refers to casino games, sports betting, live casino, slots, and all other entertainment activities available on the platform. "Account" refers to a user's registered profile, and "Balance" refers to the funds held in that account.

These Terms apply to users in Bangladesh. The privacy rules applicable across all pages of the platform are described separately in our Privacy Policy, which forms part of these Terms.

2. Account Registration and Personal Information

2.1 Registration Requirements

To open an account on joya apps, the user must complete the registration form with accurate and complete information. The name, mobile number, and payment details provided at registration must belong to that person. The platform reserves the right to cancel an account if it is registered using false or someone else's information.

2.2 One Account Policy

Each person may hold only one account. If the same person creates multiple accounts, all accounts and all balances held in them may be forfeited. Operating multiple accounts from the same device, IP address, or payment method is prohibited.

2.3 Account Security

It is the user's own responsibility to keep their account password and login details confidential. No third party may be given access to the account. If unauthorised access is suspected, our support team must be notified immediately.

3. Age Verification and Eligibility

The minimum age to use all casino and betting services on joya apps is 21 years. By opening an account, the user confirms they are at least 21 years old. A copy of a national identity card or passport may be requested for age verification.

If age-related information is found to be false, the account's entire balance will be forfeited and withdrawal will not be permitted. For more information on responsible gaming, please visit our Responsible Gaming page.

4. Deposits, Withdrawals and Payments

4.1 Deposit Terms

The minimum deposit amount on joya apps is ৳300. Accepted deposit methods are bKash, Nagad, Rocket, and bank transfer. For bank transfers, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank may be used.

Users must use a payment method registered in their own name. Deposits from someone else's account or from unknown sources are not accepted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. bKash, Nagad, Rocket, and bank transfer may also be used for withdrawals. Withdrawal processing normally takes 5 to 30 minutes. However, withdrawals may be held if identity verification has not been completed.

4.3 Identity Verification (KYC)

Identity verification may be requested at any time. A clear photo of a national identity card, passport, or driving licence may need to be submitted for verification. Withdrawals may be suspended until verification is complete.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 20 times the bonus amount. For example, on a ৳1,000 deposit a ৳1,000 bonus is received making the total balance ৳2,000, and to withdraw winnings from the bonus, ৳1,000 × 20 = ৳20,000 must be wagered.

A bonus is not free money; it only becomes withdrawable after the wagering requirement is met. For any questions about bonuses, detailed answers are available on our FAQ page.

5.2 Other Promotions

The weekly joya apps reward, joya apps Weekend Dhamaka, Cricket Festival Bonus, birthday special gift, and Refer a Friend — each of these promotions has its own terms. Each promotion runs for a specific period and a separate wagering requirement applies to each.

5.3 Bonus Abuse

If multiple accounts are created to take advantage of bonuses, or if any manipulation or exploitation of system weaknesses is detected, all associated accounts will be cancelled and all withdrawals including bonus balances will be blocked.

6. Game Rules and Results

The results of all games operated on joya apps are automated and determined through a random number generator (RNG) or live dealer system. The platform does not directly intervene in the outcome of any game.

For sports betting, recognised international sports data sources are used to determine match results. Once a bet result is announced, there is no opportunity to change it.

6.1 Betting Limits

Minimum and maximum bet limits are set separately for each game and market and are shown clearly on the game page. The platform reserves the right to change betting limits at any time.

6.2 Technical Errors

If a game stops midway or results are displayed incorrectly due to a technical error, the bets for that round will be cancelled and the balance will be returned. The platform's decision on this matter is final.

7. Prohibited Activities

Involvement in any of the following activities may result in account cancellation and balance forfeiture:

• Operating an account using another person's identity or payment details
• Creating multiple accounts to obtain bonus benefits
• Attempting to influence the outcome of bets or games
• Interfering with the platform's software or using automated software
• Using the platform for money laundering or transactions involving illegal funds
• Harassing or attempting to harm other users
• Exploiting any bug or technical vulnerability to gain an unfair advantage

If suspicious activity is detected, the associated account may be suspended immediately and withdrawals will be held until the investigation is complete.

8. Account Suspension and Cancellation

8.1 Cancellation by the Platform

joya apps may cancel or suspend a user's account for any of the following reasons:

• Violation of any clause of these Terms
• Registration using false information
• Failure to cooperate with identity verification
• Account inactive for an extended period (more than 12 months)

8.2 Closure by the User

If a user wishes to close their account, they may contact the support team via 24/7 live chat or email. Before closing, please confirm that all bonus wagering requirements have been met.

9. Limitation of Liability and Disclaimer

joya apps is not liable for any financial loss suffered by a user through the service if it results from the user's own decisions. The platform does not bear responsibility for losses caused by internet disconnection, device failure, or disruption to third-party services.

Betting and gaming are inherently risky. It is assumed that the user is fully aware and is participating voluntarily. The platform has no obligation to compensate for any related financial losses.

10. Changes to Terms and Dispute Resolution

10.1 Changes to Terms

joya apps reserves the right to change, add to, or remove these Terms at any time. The date on which changes take effect will be clearly stated on this page. If a user continues to use the platform after changes are made, they are considered to have accepted the new terms.

For significant changes, a notice may be sent to the registered email or mobile number. However, it remains the user's own responsibility to stay updated on the revised Terms even if no notice is received.

10.2 Dispute Resolution

If there is any dispute or complaint, please contact our customer support team directly first. If it cannot be resolved with the support team, a formal complaint with supporting evidence and details may be submitted by email. The platform endeavours to resolve all complaints fairly and within a reasonable time.

10.3 Contact

For any questions about these Terms, you may reach us via 24/7 live chat or send an email to [email protected]. Support is available in both Bengali and English.