joya apps Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services on the joya apps platform. When you use our services through the joya apps website, mobile application, or any other digital channel, you are considered to have accepted the terms of this policy.

joya apps takes the privacy of its users very seriously. By registering on our platform, you confirm that you have read this policy and understand its contents. This policy and our Terms and Conditions together form the overall framework for using our platform.

This policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh and will remain in effect for the entire duration of your relationship with joya apps.

2. Types of Information We Collect

joya apps may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Current address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Bank account details (for deposits and withdrawals only)
• Transaction history and amounts

2.3 Usage Information

• Login times and session details
• Games played and betting history on the platform
• Device type, operating system, and browser information
• IP address and connection details

2.4 Communication Information

• Messages and complaints sent to customer support
• Records of live chat conversations

3. How We Collect Information

joya apps collects information through several methods:

3.1 Information You Provide Directly

We collect directly the information you provide when registering an account. Documents uploaded during the identity verification process and information given when contacting customer support also fall under this category.

3.2 Automatically Collected Information

Some information is collected automatically while you use our platform. This includes data obtained through cookies, log files, and web beacons, which help us improve the quality of our service.

3.3 Information Received from Third Parties

For identity verification and financial transaction processing, we may verify certain information through trusted third parties. These third parties are required to follow joya apps' strict data protection standards.

4. How We Use Your Information

joya apps uses collected information only for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Financial Transactions: Processing deposits and withdrawals smoothly.
• Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
• Fraud Prevention: Carrying out the checks needed to prevent unauthorized access, fraud, and money laundering.
• Service Improvement: Analysing user experience to improve the quality and performance of the platform.
• Communications: Sending important service notifications, promotional information (with consent only), and security alerts.
• Responsible Gaming: Monitoring users' gaming patterns and providing support where needed.

We never sell your information to third parties for advertising purposes. We may use certain information in connection with responsible gaming, solely to look after users' well-being.

5. Data Storage and Security

5.1 Retention Period

joya apps retains your information for the entire time your account is active. Even after an account is closed, relevant information may be kept for a specified period to meet legal obligations, maintain financial transaction records, and resolve disputes.

5.2 Technical Security Measures

We use the following technical measures to keep your information secure:

• Data transmission is secured through SSL encryption.
• Strong encryption protocols are used for stored data.
• Firewalls and access controls are in place to prevent unauthorized access.
• Security measures are regularly reviewed and updated.
• Two-factor authentication (OTP) provides an extra layer of security for user accounts.

5.3 Staff Access Controls

Our staff can only access the information they need to carry out their duties. All staff are bound by confidentiality agreements and receive regular training on data protection.

6. Sharing Information with Third Parties

joya apps does not share your personal information with any third party except in the following situations:

6.1 Service Providers

Trusted third parties are engaged to help operate our services, such as payment processors (bKash, Nagad, Rocket, and banking partners), identity verification agencies, and technology service providers. These organisations work under our direction and may not use your information for their own purposes.

6.2 Legal Obligations

It is our legal duty to provide information when required by applicable laws of Bangladesh, a court order, or a lawful request from a competent authority. In such cases, joya apps is obliged to supply the relevant information.

6.3 Business Restructuring

If there is any change to joya apps' business structure (such as a merger or acquisition), your information may be transferred to the new operating entity. Even in that case, the terms of this privacy policy will continue to apply.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the joya apps website and app. They improve your browsing experience and help us run our services effectively.

7.1 Essential Cookies

These cookies are necessary for the core functions of the platform. They are used to maintain login sessions, perform security checks, and save your preferred language.

7.2 Analytical Cookies

These cookies help us understand how users interact with the platform. We use this information to continually improve our services.

7.3 Cookie Controls

You can disable most cookies through your browser settings. Please note that disabling essential cookies may affect some key functions of the platform.

8. User Rights

Every user registered with joya apps holds the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You have the right to request correction of any inaccurate information we hold about you.
• Right to Deletion: In certain circumstances, you may request deletion of information we hold beyond what is required by legal obligations.
• Right to Object to Processing: You may object to marketing communications or certain types of data processing.
• Right to Data Portability: In certain cases, you may request your information in a readable format.

To exercise these rights, please contact us. We will respond to your request within the timeframe set by applicable law. To learn more about our platform and policies, read the About Us page.

9. Protection of Minors

All services on joya apps are for persons aged 21 or above only. We never knowingly collect information from minors or allow them to register an account.

We verify identity documents during registration to confirm age. If an account holder is found to be under 21, that account will be closed immediately and any collected information will be securely deleted.

If a parent or guardian believes their child has registered by mistake, please contact our customer support without delay.

10. Changes to This Policy

joya apps may update this privacy policy from time to time. If significant changes are made, we will notify you by email to your registered address or through a notice on the platform.

Continuing to use the platform after any changes means you have accepted the updated policy. We therefore recommend reading the policy carefully after each update. For answers to general questions about this policy and our other terms, visit the FAQ section.

Each version of the policy will show the date it was last updated, visible at the top of the page.

11. Contact Us

For any questions, requests, or complaints regarding the privacy policy, please get in touch with us:

We will do our best to respond as quickly as possible after receiving your request. For complex matters, further detailed verification may be required.